7gamewin
Privacy Policy

1.1  This Policy applies to all personal information collected by 7gamewin in connection with the registration, operation, and closure of player accounts and the provision of online gaming services via the Platform, including slots, live casino, sports betting, bingo, and all other game verticals.

1.2  This Policy is incorporated by reference into the 7gamewin Terms & Conditions and forms a binding part of the agreement between you and the Company.

1.3  This Policy is published in compliance with Republic Act No. 10173, known as the Data Privacy Act of 2012 ("DPA"), its Implementing Rules and Regulations ("IRR"), and the issuances of the National Privacy Commission ("NPC") of the Philippines.

2.1  7gamewin is the data controller responsible for your personal information collected through the Platform. As data controller, 7gamewin determines the purposes and means of processing your personal data and is accountable for ensuring that processing is carried out lawfully, fairly, and transparently.

2.2  7gamewin has designated a Data Protection Officer ("DPO") as required under the DPA. The DPO oversees compliance with this Policy, monitors data processing activities, and serves as the primary point of contact for data subject rights requests. Contact information for the DPO is provided in Section 15.

3.1  7gamewin collects the following categories of personal information:

3.2  Special Categories of Data. 7gamewin does not intentionally collect sensitive personal information as defined under the DPA (such as racial or ethnic origin, political opinions, or health data) except where this is unavoidable as part of a government-issued identity document submitted for KYC purposes. Such data is processed solely for verification and is not used for any other purpose.

4.1  7gamewin collects personal information through the following means:

• Direct Submission — information you provide when registering an account, completing KYC, making deposits or withdrawals, contacting support, or participating in promotions;
• Automated Technologies — data collected automatically when you visit or use the Platform, including cookies, server logs, session tracking, and device fingerprinting tools used for security and fraud prevention;
• Third-Party Sources — identity verification data from accredited KYC providers, fraud screening data from risk management services, and payment transaction data from e-wallet providers (GCash, Maya) and banking partners (BPI, BDO, Metrobank, UnionBank);
• Game Providers — gaming activity data from certified third-party game providers whose titles are hosted within the 7gamewin Platform lobby.

5.1  7gamewin processes your personal data for the following purposes:

• Account Management — creating, maintaining, and securing your player account; verifying your identity and eligibility;
• Service Delivery — enabling access to all gaming services, processing bets and game outcomes, managing your PHP wallet, and delivering bonus and loyalty programme benefits;
• Payment Processing — processing deposits and withdrawals via GCash, Maya, and banking partners; preventing payment fraud; complying with anti-money laundering requirements under the AMLA;
• Regulatory Compliance — fulfilling obligations under the DPA, gaming regulations applicable to the Philippines, and anti-money laundering laws; maintaining records as required by regulators;
• Customer Support — responding to enquiries, complaints, and disputes; investigating reports of unauthorised account access;
• Security & Fraud Prevention — detecting, preventing, and investigating cheating, fraud, collusion, multi-accounting, and other prohibited conduct;
• Responsible Gaming — monitoring gaming activity to identify problem gambling indicators; enforcing player-set limits and self-exclusion requests;
• Marketing & Communications — where you have consented, sending promotional offers, newsletters, and updates relevant to your gaming preferences. You may withdraw consent at any time by adjusting your notification settings;
• Analytics & Platform Improvement — understanding how players use the Platform to improve game selection, performance, and user experience.

6.1  7gamewin processes your personal data under the following legal bases as recognised by the DPA and its IRR:

• Performance of a Contract — processing necessary to deliver the gaming services you have registered for, including account management, gameplay, and payment processing;
• Compliance with a Legal Obligation — processing required to meet our obligations under Philippine law, including the DPA, AMLA, and applicable gaming regulations;
• Legitimate Interests — processing for fraud prevention, security monitoring, responsible gaming compliance, and Platform improvement, where these interests are not overridden by your data protection rights;
• Consent — processing for marketing communications and non-essential analytics, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7.1  7gamewin does not sell your personal data to third parties. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Service Providers — GCash, Maya, BPI, BDO, Metrobank, UnionBank, and InstaPay for the processing of deposits and withdrawals;
• KYC & Identity Verification Providers — accredited third-party identity verification services engaged to process government ID documents and biometric verification;
• Game Providers — certified game studios whose titles operate within the 7gamewin lobby, to the extent required for game function and RNG audit purposes;
• Fraud & Risk Management Services — third-party fraud detection platforms used to protect players and the Platform from financial crime;
• Regulatory Authorities — applicable Philippine government bodies and regulators, including the National Privacy Commission, where disclosure is required by law;
• IT & Cloud Infrastructure Providers — secure cloud hosting and database services under contractual data processing agreements that require compliance with the DPA.

7.2  All third-party processors engaged by 7gamewin are required to handle your personal data only as instructed by 7gamewin, under confidentiality obligations, and in compliance with applicable Philippine law.

8.1  7gamewin uses cookies and similar tracking technologies to operate and improve the Platform. The following types of cookies are used:

8.2  You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality, including login and game access. Disabling fraud prevention cookies may result in 7gamewin being unable to guarantee the security of your account.

9.1  7gamewin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and the Platform;
• AES-256 encryption for personal data stored in our databases;
• Salted cryptographic hashing for all account passwords — passwords are never stored in plain text and are inaccessible to 7gamewin staff;
• Multi-factor authentication options for player accounts, including OTP verification via Philippine mobile number;
• Regular penetration testing and vulnerability assessments by qualified security teams;
• Role-based access controls restricting staff access to personal data on a strict need-to-know basis;
• Secure, access-controlled data centre environments for all server infrastructure.

9.2  Data Breach Notification. In the event of a personal data breach that is likely to result in a real risk of harm to affected data subjects, 7gamewin will notify the National Privacy Commission and affected individuals within the timeframes required by the DPA and NPC Circular No. 16-03.

10.1  7gamewin retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Indicative retention periods are as follows:

10.2  Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data — from which you cannot be identified — may be retained for statistical analysis without time limitation.

11.1  Under the Data Privacy Act of 2012 and its IRR, you have the following rights in relation to your personal data held by 7gamewin:

• Right to be Informed — the right to be notified of how your personal data is collected, processed, and used (fulfilled by this Policy);
• Right of Access — the right to obtain a copy of the personal data 7gamewin holds about you;
• Right to Rectification — the right to have inaccurate or incomplete personal data corrected;
• Right to Erasure / Blocking — the right to request deletion or blocking of your personal data where it is no longer necessary, was unlawfully processed, or you withdraw consent, subject to 7gamewin's legal retention obligations;
• Right to Data Portability — the right to receive your personal data in a commonly used, machine-readable format;
• Right to Object — the right to object to processing based on legitimate interests or for direct marketing purposes;
• Right to Withdraw Consent — where processing is based on consent, the right to withdraw that consent at any time without affecting prior lawful processing;
• Right to Complain — the right to lodge a complaint with 7gamewin's DPO or directly with the National Privacy Commission of the Philippines.

11.2  Exercising Your Rights. To exercise any of the above rights, contact the 7gamewin Data Protection Officer using the details in Section 15. We will respond within thirty (30) days of receiving a valid request. We may require proof of identity before processing data subject requests.

12.1  7gamewin does not knowingly collect personal data from individuals under 21 years of age. The Platform is intended solely for adults aged 21 and above in accordance with applicable Philippine gaming regulations. Age is verified through KYC documentation as a condition of withdrawal eligibility.

12.2  If 7gamewin discovers that personal data has been collected from a person under 21 years of age, the account will be immediately suspended, the personal data will be deleted, and any deposits will be refunded. If you believe a minor has registered an account, please contact the 7gamewin DPO immediately.

13.1  Some of 7gamewin's service providers and technical infrastructure operate internationally. Where your personal data is transferred outside the Philippines, 7gamewin ensures that such transfers are protected by:

• Contractual data processing agreements incorporating standard data protection clauses equivalent to DPA requirements;
• Transfers only to jurisdictions that maintain an adequate level of data protection, as assessed by 7gamewin's Data Protection Officer;
• Technical and organisational safeguards ensuring data security during transfer and in the recipient jurisdiction.

13.2  You may request information about the specific safeguards applied to cross-border transfers of your personal data by contacting the 7gamewin DPO.

14.1  7gamewin reserves the right to amend this Privacy Policy at any time. Amendments will be posted on the Platform with a revised effective date. Where changes are material, registered players will be notified via their registered email address.

14.2  Your continued use of the Platform following the publication of an amended Policy constitutes your acknowledgement of the changes. If you do not agree with an amended Policy, you may request account closure under Section 11.1 of the 7gamewin Terms & Conditions.

15.1  For all privacy-related enquiries, data subject rights requests, concerns about data processing, or to report a suspected data breach, please contact the 7gamewin Data Protection Officer:

• Role: Data Protection Officer, 7gamewin
• Email: [email protected] (Subject line: "Privacy / DPO Request")
• Live Chat: Available daily, 7:00 AM – 12:00 AM PHT, accessible via the Platform after login
• Response Time: Within 30 calendar days for data subject rights requests; within 72 hours for urgent security matters

15.2  If you are not satisfied with 7gamewin's response to your privacy concern, you have the right to lodge a formal complaint with the National Privacy Commission of the Philippines, the government body responsible for enforcing the Data Privacy Act of 2012.